OLD MUTUAL SA

PROJECT

CBR-R (CONDUCT OF BUSINESS RETURN REPORT)

The Conduct of Business Return must be submitted to the Financial Services Board which is the Regulatory Authority for the CBR. The CBR is applicable to all Insurers carrying on either a Long-Term Insurance Business, or a Short-Term Insurance Business, or both. It calls for metrics on a number of aspects, dealing with the conduct of the insurer as it relates to policyholders. Policy numbers, new business, cancellations, surrenders, lapses, benefits, claims, complaints and commissions are the main focus areas.

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